Contact support
Email your order number and return reason.
KAPSUL support
Returns made simple.
14-day returns on unused items in original condition.
Receive instructions
We send the next steps before you send anything back.
Send the unused item back
The item should be unused and in original condition.
Refund timing
Refunds are processed after the return is received and checked.
Returned items must be unused and in original condition.
If your item arrives faulty, email support with photos and your order number.
Unused items can be returned within 14 days in original condition.
Bundles should be returned with all included items.
Refunds are processed after the return is received and checked.