FAQ
Questions, answered clearly.
Everything important about products, shipping, returns, bundles and support.
We currently ship across supported European markets. Estimated delivery is shown at checkout.
Estimated delivery is shown at checkout based on your address.
Yes. Orders with multiple items may ship in separate parcels from partner warehouses.
Refunds are processed after the return is received and checked.
Email support@kapsul.ie with your order number and photos so we can help.
KAPSUL is designed around compact personal-item travel, but airline rules can change and vary by route, staff and fare type. Always check your airline’s latest size policy before flying.
The KAPSUL One uses water-resistant fabric for daily movement and light rain. It is not designed as a fully waterproof bag.
The KAPSUL One includes a padded laptop compartment.
Compression packing cubes designed to separate clothes and save space.
A compact organiser for cables, chargers and small essentials.
Email support@kapsul.ie as soon as possible with your order number. If it has not shipped, we will help where possible.
Unused items can be returned within 14 days in original condition.
Email support within 14 days if the item is unused and in original condition.
Email support@kapsul.ie with your order number and the item you want to return.
Email support@kapsul.ie with your order number.
Include your order number, checkout email and a short description.
For partnerships, email support@kapsul.ie with a short introduction.